Faux Customer Service
Has anyone else notices all the websites with "faux" customer service? They employ these "bells and whistles" types of customer service (Live Chat for example), but the live chat is either never online, of they just run you around in circles until you just give up. For example, here is a Live Chat I just had with SteveMadden.com's customer service:
Please wait for a site operator to respond.
You are now chatting with 'John'
you: Hi, My shipping address does not fit in your "address" field
John: Hello! How may I assist you?
John: Please put the additional info in the "Address 2" field.
you: There is no Address 2 field
John: Can you provide me with more details about your problem please?
you: Okay. My address doesn't fit in your "address" field and there is no "address 2" field.
you: Company: » First Name: » Last Name: » Address: » City: » State/Province: » ZIP/Postal Code: » Country: » Phone:
you: These are the fields available. My address does not fit on the address line. There is no address 2 line.
John: I am very sorry for your inconvenience.
I have the same problems with site5.com, which is where I host my dedicated server. They were catching a bunch of flak because the only way to contact customer service with via their "Help Desk" email ticket system, so they had this big fanfare about launching "Support Chat". I have tried it 5 different times and EVERY single time this is what their response is:
"You're going to need to email our help desk".
Oh, great. Thanks for the reallllllly helpful support that serves one purpose, which must be just to waste my time.
Rambled by Vicious Summer @ 9:38 AM
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