Summer's Shenanigans

Don't you love it when you email a customer service department, wait a few days for a response and the response has nothing to do with what you are inquiring about? It's kinda like no one even bothers to read your email before going into some longwinded response. The latest example is compliments of the stellar customer service department at Adobe.com. Here is the email I sent:

"Hello, I just purchased an upgrade for Fireworks, since Fireworks MX does not work on my Macintosh (operating system: Leopard). Unfortunately the upgrade I purchased does not work with the education version of Fireworks MX that I have. Please cancel/refund this order. Thanks."

And here is Adobe.com's response:

"Hello Summer,

Thank you for contacting Adobe Customer Service.

Due to the Support Portal being closed on weekends, we were unable to respond to your e-mail. We sincerely regret any inconvenience this may have caused and appreciate your patience.

I understand that you want to return your Adobe Fireworks CS3 upgrade order (Order Number AD001450636) and claim refund, since you are unable to install the previous version, Fireworks MX on the Leopard operating system due to compatibility issue.

Summer, this is to inform you that it is not necessary to install the previous version, Fireworks MX on the Leopard operating system, in order to install the Fireworks CS3 upgrade version.

While install Fireworks CS3 upgrade version, you will be asked to enter the previous version name and Serial Number. Please follow the steps prompted and you will be able to install the upgrade successfully. However, if you are unable to install the upgrade, please contact our Customer Service at the below mentioned number and our representatives will assist you in unlocking and installation of your Fireworks CS3 upgrade.

Since the unlocking process must be completed in real time, please call Customer Service at (800) 833-6687 to speak to a representative. We are available 7 days a week, 6:00 AM to 8:00 PM, Pacific Time.

Please be at your computer when you call, and have the serial numbers of your previous version and the upgrade version available.

Summer, however, if the previous version, Fireworks MX was part of a suite product like Studio MX, you will be unable to upgrade it to Fireworks CS3. In this situation, please return the product and claim refund.

For more information on Adobe's return policy, please visit us at:

http://www.adobe.com/go/tn_15327

Summer, we apologize for any inconvenience this may cause."

The problem I'm having has nothing to do with operating systems, it has to do with the fact that I was sold an upgrade that does not work with the version of Fireworks that I have. Oh, and the return policy that they reference tells you to email customer service (which is what triggered this amazing response to my return/refund request).

I'm so sick of people wasting my time. I emailed them back that perhaps they should re-read my original email and if a refund is not posted to my credit card by the end of the week, I will simply file a chargeback with my credit card company.